Cancellation and Refunds

Last updated: 2 November 2026

GDesk is owned and operated by LUCENWARD, a sole proprietorship owned by Muhamed Shamsad, with its principal place of business at Cabin No. 103, 1st Floor, The Sook, Near Mathrubhumi, Swagathamadu, Kottakkal, Malappuram, Kerala 676510, India. This policy explains how subscriptions are cancelled and when fees are refunded. It should be read together with our Terms & Conditions.

1. Cancelling a subscription

You may cancel a subscription at any time from the billing settings of your account. Cancellation takes effect at the end of the current Subscription Period, and access to paid features continues until then. There is no cancellation fee.

2. Refunds

Fees once paid are non-refundable, except as stated in the Terms & Conditions or required by law. This means that no refund is given for the unused part of a monthly or yearly period after you cancel.

You will receive a pro-rata refund of prepaid fees for the unused portion of the Subscription Period if you cancel because:

• we remove a material feature included in your paid Plan;
• we make a material change to the Terms & Conditions that you do not accept, and you cancel before it takes effect; or
• you object on reasonable grounds to a new sub-processor and the objection cannot be resolved.

3. Credit packs

Additional Credits purchased as packs are valid for twelve (12) months from the date of purchase, are non-refundable and cannot be exchanged for cash.

4. Payments charged by mistake

If you were charged twice or charged in error, write to us at contact@gdesks.com with your firm’s name and the payment date, and we will correct it.

5. How refunds are paid

Approved refunds are returned to the original payment method. Once we have issued a refund, it normally reaches your account within five to seven (5–7) working days, depending on your bank.

6. Contact

For any question about cancellations or refunds, please contact us.